Contact Us
At Vivid Creations, We are always here to support our customers with warmth and care. Whether you have questions about our collections, need assistance with an order, or require personalized fashion advice, feel free to reach out to us. Our team is happy to help with any inquiries you may have.
For quick answers, Please check the FAQ section below for commonly asked questions.
Visit us
We’d love to welcome you to our boutique in person !
Botique Location
Vivid Creations
No 26, Saraswathy Nagar 5th Street,
Adambakkam, Chennai – 6000088
Tamil Nadu, India
Hours
Sunday — Saturday
9am – 5pm
Contact
+91 98847 89026
vividcreations2022@gmail.com
FAQ’s Answers to frequent Queries
What is the delivery time for my order ?
Delivery times vary depending on your location and the type of product ordered. Typically, orders within India are delivered within 5-7 business days. International shipping may take 10-15 business days. You will receive a tracking number once your order is shipped, so you can monitor its progress.
What is your return and exchange policy ?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it within 14 days of receipt. Items must be in their original condition, unworn, and with all tags attached. Custom-made items and final sale products are not eligible for return or exchange. Please visit our boutique or contact us for more details.
What payment methods do you accept ?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), UPI, Net Banking, and popular digital wallets like Paytm and Google Pay.
Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes. However, we will do our best to accommodate your request.
Do you ship internationally ?
Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Do you offer custom sizing or alterations ?
Yes, we offer custom sizing and alterations for select items. Please contact our customer service team with your measurements or visit our boutique for a personalized fitting. Note that custom orders may take additional time to process and may incur extra charges.
How do I care for my garments ?
Each garment comes with specific care instructions on the label. In general, we recommend dry cleaning for delicate fabrics like silk and those with intricate embroidery. For cotton and other casual wear, gentle hand washing in cold water is usually sufficient. Avoid harsh detergents and direct sunlight when drying.
How can I track my order ?
Once your order has been shipped, you will receive an email with a tracking link with order number. You can use this number to track your order. If you encounter any issues, feel free to contact our team for assistance.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), UPI, Net Banking, and popular digital wallets like Paytm and Google Pay.
How do I contact customer service?
You can reach our customer service team via email at vividcreations2022@gmail.com or by phone at +91 98847 89026 during our business hours (Monday – Sunday : 9:00 AM – 5:00 PM IST).
Vivid Creations 2022 